Terms and Conditions

Welcome to Redkettle.co. If You continue to browse, use or purchase goods or services from this website, You are agreeing to comply with and be bound by the following terms and conditions of use, which govern Redkettle.co’s relationship with You in relation to this website and any purchases made.

The parties and terms

Red Kettle, RedKettle, Redkettle.co and www.redkettle.co are trading names of CRS Outdoor LLP, registered office at 145-157 St. John Street, London, EC1V 4PW, United Kingdom.

All references to ‘Red Kettle’, ‘Redkettle.co, ‘www.redkettle.co’, the 'Company', 'Us' or 'We' shall mean CRS Outdoor LLP.
All references to the ‘Customer’ shall mean the person or persons purchasing or agreeing to purchase goods from the company.
All references to the ‘Web Site’ shall include reference to all URL's owned by CRS Outdoor LLP.
All references to the ‘User’ shall mean the person or persons using the Web Site.
All references to ‘You’ or ‘Your’ shall mean the person or persons using or making purchases on the Web Site.
All references to the ‘Terms’ shall mean the terms and conditions set out in this document.

Use of the site

The content of the pages of this website is for Your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at Your own risk, for which we shall not be liable. It shall be Your own responsibility to ensure that any products, services or information available through this website meet Your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for Your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Orders

All goods are subject to availability. In the event that we are unable to supply Your goods within thirty days, we will inform You immediately and advise You of the expected delivery date. Outstanding orders / items can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given.

When placing an order, we will send you an email to confirm receipt of the request. This email is not an acceptance of your order. Acceptance of the order is confirmed when We send you the dispatch email.

Tax and VAT - General

All prices on the site are in GBP, including UK VAT.

UK VAT will be applied to purchase made from the European Union (EU), as per the list below.

The current UK VAT rate is 20%.

No tax or VAT will be applied to purchases made from outside of the EU.

Where a purchase is eligible for VAT, UK VAT is included in the freight price, but will not be shown separately.

Tax and VAT - Countries and territories part of the EC Fiscal (VAT) area

Austria
Belgium
Cyprus
Czech Republic
Denmark, except the Faroe Islands and Greenland
Estonia
Finland
France, including Monaco
Germany, except Busingen and the Isle of Heligoland
Greece
Hungary
The Republic of Ireland
Italy, except the communes of Livigno and Campione d’Italia and the Italian waters of Lake Lugano
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Poland
Portugal, including the Azores and Madeira
Slovakia
Spain, including the Balearic Islands but excluding Ceuta and Melilla
Slovenia
Sweden
United Kingdom and the Isle of Man.

Delivery and liability

Items ordered will be delivered as soon as possible in accordance with the requested delivery service. Charges for the different delivery services can be obtained from our Customer Service Department. All delivery charges are subject to change without prior notice.

Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of thirty days.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by You, then such details must be notified by You to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Returns and Exchanges

To return or exchange any item, You must e-mail or write to us quoting Your order number. You will receive a Returns Merchandise Authorisation number (RMA), which you must use in all correspondence regarding the particular case, including when you send the goods back to us.

You must take reasonable care of the items, retain all original packaging and must not use them.

For Customers with shipping address in the United Kingdom, goods must be returned to us within seven days of Your notice to cancel. For Customers with shipping address outside of the United Kingdom, goods must be returned to us within 30 days of Your notice.

Return goods are to be sent to:
Redkettle.co c/o
CRS Outdoor LLP
19 B Clifford Gardens
London
NW10 5JE
United Kingdom

All goods are returned at Your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should You require Your unwanted goods to be collected, we may deduct the appointed couriers’ direct costs from the refund given.

Providing the goods are received back in an unused condition and in their original packaging with all accessories, You will receive a refund within thirty days of Your notice to cancel.

Faulty goods

Goods are deemed faulty if they are received damaged or if a fault occurs within the specified warranty period.

Cancellations under the Distance Selling Regulations

You have a right to cancel Your order within seven working days following the day after the date of delivery for any unused item purchased through the catalogue or website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to Your specification.

Force majeure

We shall not be liable to You or deemed to be in breach of the Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to the Services, if the delay or failure was due to any cause beyond our reasonable control, including, but not limited to, Acts of God, explosion, flood, tempest, fire or accident, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measure of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T. viruses, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in
machinery.

Waiver

No delay or failure by either party to exercise any of its powers, rights or remedies under the Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in
writing.

Notices

All notices to be given under the Terms will be in writing (which may include email) signed (digitally, in the case of email) by or on behalf of the party giving it and shall, unless delivered personally, be left at, or sent to, the address of the recipient, or to any other address the recipient may designate by notice in accordance with this Clause. Notices may be delivered personally by hand, by first class pre-paid letter, or by email. Any notice given under the Terms shall be deemed served if delivered personally, on delivery; if sent by first class post, tow clear days after the date of posting; and if sent by e-mail, when dispatched.

Severability

If any part of the Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be served from the Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.

Entire agreement

The Terms constitute the entire agreement between the parties with respect to their subject matter and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between the parties hereto.

Authorisation

You acknowledge and agree that the person agreeing to the Term is authorised to do so and shall bind You to all the terms and conditions contained herein, and You represent and warrant that such person is acting within the scope of his or her authority as an officer, director, duly authorised agent or employee of Yours.

Data protection

You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.
We will collect and store information about You to allow us to firstly, process and fulfil any order requirements and secondly to provide You with the best possible service. We will collect and store any personal data that You may volunteer whist using our services, e.g.(registration, placing an order or requesting a catalogue). All information is collected lawfully and in accordance with the Data Protection Act 1998.

We will use the data for our own marketing purposes, including market research and to keep You up to date with any offers or information regarding our stores or direct sales channels. The type of information that we will collect will include:
• Your title and name
• Known address
• Contact telephone numbers
• E-mail address
• Order and Payment details

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. They will be sent further information / communication via email only. Information about You will only be shared or transferred to carefully selected companies with Your consent.

Our website contains links to third party websites operating their own terms and conditions and privacy policies. The CRS Outdoor LLP is not responsible for the policies of any linked third party sites.

Governing law and jurisdiction

The Contract shall be governed by and construed in accordance with English law and the parties hereby agree to submit to the exclusive jurisdiction of the English courts.

Contact details

Please direct all queries regarding return goods, customer service questions or complaints, to our customer service department.

Customer service email: thefolks@redkettle.co

Customer Service address:
Redkettle.co c/o
CRS Outdoor LLP
Customer Service
19 B Clifford Gardens
London
NW10 5JE
United Kingdom