Shipping, Tax & Returns

We want it to be easy, fair and convenient to buy from RedKettle. Below you can find essential information on shipping tax and returns.

Summary

  • 20% VAT on orders to customers in the EU
  • No VAT on orders to customers outside of the EU
  • Free UK shipping for orders above £40
  • 30 days full return on unused and undamaged products
  • Free worldwide shipping on returns
  • 3 year manufacturing guarantee

Tiered shipping rates

Shipping within the United Kingdom is £3 for orders up to £40, and free for orders above £40.

Please click this link to see shipping rates for other countries.

Please contact us on thefolks@redkettle.co if you require shipping to a country not on the list above.

UK VAT applies to shipping for orders to customers within the European Union.

Shipping time

We send goods by Royal Mail and aim for items to arrive with you within 3-5 working days in the UK and 5-10 working days outside of the UK.

In some cases local customs clearance may increase the time it takes for an order to reach you.

VAT and tax

We are based in the United Kingdom and charge 20% UK VAT (Value Add Tax) on products and courier shipping for customers based in the the European Union.

For customers outside the European Union goods and shipping are free of VAT.

Customers outside of the European Union may incur local taxes that you, the customer, have to pay.

Products are shown with the price including and excluding VAT.

30 days full return with free shipping

At RedKettle we offer you a full refund on unused and undamaged goods up to 30 days after receiving your order.

The same 30 days apply if you would like to change your order to a different variant.

We will arrange free shipping for refunds.

If you wish to change your order to a different variant, we will pay for shipping of the product back to us and for the new variant out to you. Free shipping applies to the first exchange of an order, not subsequent changes.

You must notify us of the wish to return and we will initiate the process from our side, providing you full instructions for completing the return.

Please notify us of any wish to return a product by emailing us on thefolks@redkettle.co.

3 year manufacturing guarantee

As a RedKettle customer you enjoy 3 years manufacturing guarantee on all products.

The guarantee period starts when you receive the product.

If a product is faulty or does not work as advertised we will repair or replace it.

If it is not possible to repair or replace the product we will give you a full refund.

We offer you free shipping when dealing with claims under our manufacturing guarantee

You must notify us of the wish to claim under guarantee and we will initiate the process from our side, providing you full instructions for completing the process.

Please notify us of any wish to return a product by emailing us on thefolks@redkettle.co.