We want it to be easy, fair and convenient to buy from RedKettle. Below you can find essential information on shipping and returns.
TIERED SHIPPING RATES
Shipping within the United Kingdom is £3 for orders up to £40, and free for orders above £40.
Please contact us on email@example.com if you require shipping to a country not on the list above.
UK VAT applies to shipping for orders to customers within the European Union.
We send goods by Royal Mail and aim for items to arrive with you within 3-5 working days in the UK and 5-10 working days outside of the UK.
In some cases local customs clearance may increase the time it takes for an order to reach you.
30 DAYS FULL RETURN WITH FREE SHIPPING
At RedKettle we offer you a full refund on unused and undamaged goods up to 30 days after receiving your order.
The same 30 days apply if you would like to change your order to a different variant.
We will arrange free shipping for refunds.
If you wish to change your order to a different variant, we will pay for shipping of the product back to us and for the new variant out to you. Free shipping applies to the first exchange of an order, not subsequent changes.
You must notify us of the wish to return and we will initiate the process from our side, providing you full instructions for completing the return.
Please notify us of any wish to return a product by emailing us on firstname.lastname@example.org